SERVICES INFORMATION
Drive Operational Efficiency | Boost Operator Performance
The telecommunications industry is at the forefront of digital transformation, both as an industry witnessing large-scale change in its market environment and as a key driver of worldwide digitization.
To survive in this rapidly evolving business environment, you need to partner with an outsourcing service provider who can streamline your existing tasks to ensure process efficiency.
Moreover, your outsourcing service provider should also be able to assist you with the establishment of a flexible strategy to acquire and retain more customers, optimize current investments, access specialized resources and manage cost pressures.
Mascon possesses several years of relevant experience and has in-depth industry knowledge. Our cost-effective outsourcing solutions are a perfect fit for large telecom organizations, mobile network operators, wireless service providers, broadcasters, and small & medium-size cable companies.
CONTACT CENTER SERVICES
- Product Technical Support
- IT Help Desk Support
- Billing & Payment Support
- Collections
- Sales Support
- Live Chat Support
- Email Support
CUSTOMER ACQUISITION
- Order Entry
- Order Fulfillment
- Contract Management
- Lead Generation
- Outbound Sales
- Sales Analytics
- Cross-selling & Up-selling Analytics
SALES & CONTRACTS ADMINISTRATION
- Inside Sales
- Pricing & Contract Preparation
- Sales Order Taking
- Ordering Support
- Inbound Contact Center
OPERATIONS & CRM OPERATIONS
- Billing Support
- Inbound Contact Centre
- Logging & Monitoring Service Requests
- Churn Analysis & Support
- Usage Analytics
- CRM Analytics
- Collection Analytics
- Traffic Routing Planning
- Web Correspondence
- Network Utilization Reporting and Analytics
ORDER PROVISIONING & ORDER MANAGEMENT
- Order Provisioning
- Technical Validation & Support
- Rejected Order Tracking
- Multi-Vendor Tracking
- Order Tracking
- Proactive Order Management
- Test Delivery Conformance
- Data Management
- Billing