Steering Businesses to Drive Growth

Contact Centre is an integral part of customer relationship management and drives customer experience. Mascon's Contact Centre Services, offers a two-pronged customer contact approach with 24×7 inbound call support and sales enhancement as well as service oriented outbound call service. Our operations methodology & approach will not only quickly make the returns on investment visible but also ensure a smooth operation, which is compatible with any technology platform. Partner with us and utilize the advances in technology to contribute to the bottom-line of your organization and understand customer journey.

Software development services are specifically aimed at designing, engineering, deploying, supporting, & developing various software types. We at Mascon have been developing quality software & other related services like software consulting, cloud migration, app integration. We offer reliable, technology-driven, result oriented app development services that serve mid & large enterprises & software product companies across multiple industries. We are one of the best Software Development Company for full cycle Software Development Services from dedicated developers having vast industry knowledge.

Mascon India's Healthcare Outsourcing Services are structured in a way so as to support healthcare organizations and their staff so that they have more time to focus on quality patient care, which is of utmost importance to them. By outsourcing time-consuming tasks to healthcare BPO providers, the organization can take the load off the staff when it comes to managing the day-to-day redundant and administrative services. This reduces the occurrence of critical mistakes and as a result will enhance the efficiency of processes. We create a secure communication platform for healthcare organizations.

E-governance is the application of information and communication technology (ICT) for delivering government services, exchange of information communication transactions, integration of various stand-alone systems and services between government-to-customer, government-to-business, government-to-government as well as back office processes and interactions within the entire government framework. With improved technological proficiency, the different processes and infrastructure governing the government institutions will be streamlined, thus maximizing productivity & operational efficiency

The challenge most businesses face is how to capitalize on big data and shift innovation into high gear when budgets are tight and consumed by operational maintenance. Mascon provides a comprehensive set of BI consulting and Data Warehousing capabilities to meet this challenge by simultaneously reducing costs and driving innovation. With industry-leading forecasting and trend analysis, we use reliable data to see how people interact with digital properties. It starts with Google Analytics Data Studio, and then we add customized reporting functionality from your most important digital marketing channels.

All industries are prone to cyber attacks, which has the potential to damage not only their data and records, but also harm the reputation of that organization. To address these issues and to provide best-in-class support & offer operational discipline Mascon has partnered with Tata Advanced Systems to bring in the latest technology cyber security tools to protect the value of client information. With our Cyber Security Practice we prepare your enterprise to grow fearlessly in today’s critically and digitally evolving ecosystem and make you future ready against all known and unknown threats.

The telecommunications industry is at the forefront of digital transformation, both as an industry witnessing large-scale change in its market environment and as a key driver of worldwide digitization. To survive in this rapidly evolving business environment, you need to partner with an outsourcing service provider who can streamline your existing tasks to ensure process efficiency. Mascon's cost-effective outsourcing solutions are a perfect fit for large telecom organizations, mobile network operators, wireless service providers, broadcasters, and small & medium-size cable companies.

The energy and utilities industry has witnessed a constant change over the years. The ever-increasing customer demands, evolving business models, energy storage issue, smart grid compliance, dynamic pricing, response time, etc have constituted to be some of the major challenges faced by the industry. There are many things at a time to address, and sometimes it gets overwhelming for the organization to manage all the processes at the same time. At Mascon, we strive to help the electricity, gas, power, & renewable companies to re-imagine the way they do business in a digital-first world.

We leverage advanced tools & lean methodology, to provide suitable business-aligned IT strategies. By each passing year of our service we have acquired brilliance in delivering quality in every aspect of our performance, be it attaining productivity through operational activities or providing customer satisfaction through high-end technical support. We have a team of proficient members who have proven their expertise and knowledge to deliver financial, technical, remote server monitoring or logistics support to varied information technology-enabled services to IT and ITES verticals.

Mascon India's Healthcare Outsourcing Services are structured in a way so as to support healthcare organizations and their staff so that they have more time to focus on quality patient care, which is of utmost importance to them. By outsourcing time-consuming tasks to healthcare BPO providers, the organization can take the load off the staff when it comes to managing the day-to-day redundant and administrative services. This reduces the occurrence of critical mistakes and as a result will enhance the efficiency of processes. We create a secure communication platform for healthcare organizations.

Government at all the levels today is faced with the daunting task of creating and maintaining systems that can help it connect with citizens securely and reliably in a simple way Mascon takes a proactive approach of reaching out to the Central Line education/banking/tax/electoral/telecom departments & extending support in implementation of their e-Governance projects. With improved technological capabilities, different processes and infrastructure the government institutions will be streamlined, thus maximizing productivity, operational efficiency & empowering government to connect with citizens.

For busy law firms whose in-house employees are overworked or for cases requiring specific skill-set for some legal work, legal process outsourcing offers convenience & cost savings. At Mascon we provide a complete range of integrated legal support services to worldwide legal community & help law firms and corporate legal departments receive value for money. We have a good command in the legal arena of research, drafting, litigation support & administrative services. It will be a strategic move for your company to outsource high-value and sophisticated core business processes to us.

Manufacturing companies that opt for outsourcing have a competitive advantage from improved efficiency, cost reductions, enhanced scale & value extraction from core activities. Data shows 8 of 10 Fortune 100 companies leverage outsourcing for enhanced efficiencies. Moreover, the manufacturing industry is always looking forward to make itself disruption-proof. Mascon provides a fully managed manufacturing outsourcing services right from processing bill of material statements to large format conversion. Partner with Mascon for a scalable solution to increase efficiency, accuracy, & visibility of your company.

The BFSI domain is characterized by demanding customers; trust deficit, volatility, increasing regulatory oversight & disruptive technologies. Moreover digital transformation has compelled the banking & insurance sector to rethink their operation & delivery model. At Mascon we provide a seamless Omni-Channel experience to customers and intermediaries like brokers & agents, whilst offering a Unified Transaction Front-end. We custom create end-to-end support solutions that enable banking & insurance companies to increase efficiency & agility, while enhancing customer experience & productivity.