SERVICES INFORMATION
Analyzing the Risks and Benefits
Digital transformation has compelled the banking and insurance sector to rethink their operation and delivery models. The digitally updated customers today want real-time interactions, service expediency, faster complaint resolution, quicker claims solutions, Omni-Channel models and transparency along with full security of their accounts. They expect a seamless financial experience all the way.
In addition to evolving consumer expectations, banks and non-banking finance companies (NBFCs) also have to deal with strict regulatory norms amidst economic uncertainties.
At Mascon we provide a seamless Omni-Channel experience to customers and intermediaries like brokers and agents, whilst offering a Unified Transaction Front-end. We custom create end-to-end support solutions that enable banking and insurance companies to increase efficiency and agility, while enhancing customer experience and productivity.
CONSULTING
- Market Research
- Strategic Planning
- Creative Services
- Web Development & Services
- Brand Identity Development
DIGITAL SELLING
- New Customer Enrollment
- Payment Integration
- Multiple Product Purchase
- Quotation Engine
DIGITAL MAILROOM
- Data Capture
- Document Processing
- Document Scanning & Imaging
- Document Storage & Retrieval
AGENCY MANAGEMENT
- Opportunity Management
- Group Management
- Campaigns
- Performance Monitoring
CONTACT CENTER SERVICES
- Product Technical Support
- IT Help Desk Support
- Billing & Payment Support
- Collections
- Sales Support
- Live Chat Support
- Email Support
OPERATIONS
- Policy Management
- Claims Management
- Commissions Management
- Documentation
- Commissions Management
- Documentation
- Application Management
- Customer Data Management
DIGITAL & SOCIAL MEDIA
- Search Engine Marketing
- Search Engine Optimization
- Social Media Marketing
- Lead Generation
- Online PR