SERVICES INFORMATION
Building Customer Loyalty through Customer Service
Mascon Contact Centre Business Support Services, offers a two-pronged customer contact approach with 24×7 inbound call support and sales enhancement as well as service oriented outbound call service.
- Multi-lingual and multi-cultural contact services for a diverse target customer base
- Scalable and on-demand pricing model to adapt to specific business needs
- Experienced and expert personnel servicing your end-customers Customized solutions for managing mission critical processes
- 99% on time delivery without fail and data accuracy
Mascon’s experienced and trained Account Managers & Transition Teams provide a complete range of services starting from understanding the scope-of-work to transition, deployment, operating, analyzing, monitoring, and optimizing.
Mascon’s Operations Methodology & approach will not only quickly makes the returns on investment visible but also ensures smooth operation which is compatible with any technology platform.
INBOUND CUSTOMER SERVICES
- Queries
- Complaints
- Requests
- Tech Support
- Product Support
- Anti-churn Management & Retention
- On-call Authorization
- New Customer Acquisition
- Order Taking/ Reservations
OUTBOUND CUSTOMER SERVICES
- Appointment Setting
- Lead Generation
- Collections
- Close-Loop Calling
- Survey Services
- Customer Retention
- Cross/ Up-selling
- KYC & Verification Calling
- Survey Services